Privacy Policy

POLICIES AND INFORMATION RESERVATIONS: Our homes and villas are available for rental on a weekly basis in the summer and for a minimum of two nights during the off-season. During the summer, reservations run from Friday to Friday for most houses and Saturday to Saturday for most villas, unless otherwise noted. Many of our condos are available year-round for less than seven nights. Reservations made more than six months prior to arrival require a 25% non-refundable deposit of the total rental amount stated. An additional 25% is due six months prior to arrival. New reservations made six months or less prior to arrival require a non-refundable deposit of 50%. The remaining balance is due 30 days prior to arrival. If you are reserving a property within 30 days of the arrival date, the total reservation amount is due.

 CHECK-IN: AFTER 3:00 p.m. Our properties have electronic locks and your entry code will not activate until 3:00, please plan your travel accordingly. CHECK-OUT: BEFORE 10:00 a.m. If the property is not vacated by 10:00 AM and the housekeeping staff has arrived, a $100 Holdover Fee will be charged to the guest. Additional Holdover Fees will be charged every hour until the guest departs. 

EARLY CHECK-IN: Check-in is after 3:00 PM. Please do not request an Early Check-In during the summer season (Memorial Day to Labor Day) as housekeeping needs all of the turnaround time to prepare the property for the next guest. Please do not plan an Early Check-In. While we do our best to accommodate requests for Early Check-Ins, please be advised that an Early Check-In is at the discretion of our housekeeping department and is only possible if the rental property you are renting is prepared for arrival and approved in advance by our staff. A limited number of 12:00 pm Check-Ins are offered for those rental guests with special arrival needs and MUST be requested at least 7 days prior to arrival. The fee for this special option is $125, plus tax. Please keep in mind that an Early Check-In cannot be guaranteed due to situations that may arise (owner stays, maintenance, extra cleaning, etc.) that are beyond our control. While we will make every effort to honor your request, it may not always be possible. The Early Check-In fee will be refunded if an uncontrollable circumstance occurs. 

LATE CHECK-OUT: Check-Out is before 10:00 AM. Please do not plan on a Late Check-Out. No Late Check-Outs are permitted during June and July. During other times, a limited number of 12:00 Late Check-Outs are offered for rental guests with special departure needs and MUST be requested at least 7 days prior to arrival. The fee for this special option is $125, plus tax. Otherwise, a Holdover Fee will be assessed. If the property is not vacated and the cleaning crew has arrived, a $100 Holdover Fee will be assessed. Hourly Holdover Fees will continue to be assessed until the guest departs. 

PAYMENTS: We accept bank checks, Visa, MasterCard, Discover and American Express. Personal checks are accepted up to 30 days prior to your arrival date. 

ADDITIONAL COSTS: Published rental rates do not include 10% state/local taxes or optional Travel Insurance. 

 ITEMS TO BRING: Some things you will need to bring are staple kitchen items: salt, pepper, etc., wraps, paper products, soap, laundry and dish detergent. A "starter supply" of soap, shampoo, conditioner, bath tissue, dishwasher detergent, paper towels and trash bags are provided for your convenience. 

LINEN SERVICE: All reservations include sheets, bath towels, hand towels, washcloths, dishtowels and bathmats. Your beds will be made and towels set out in the bedrooms. Beach Towels are supplied April through October. Crib sheets are not supplied. Linen packages are not included for stays of 29 days or more. For these longer stays, linen packages may be purchased. 

TRAVEL INSURANCE: We include Travel Insurance with every reservation. If you do not wish to accept the Travel Insurance, please mark the Rental Agreement where indicated. We want you to experience all the joy and excitement of your planned and much anticipated vacation. However, we know that unexpected events: illness...medical emergencies...delayed flights...hurricanes and severe weather can occur when you least expect them. These unfortunate events may cause you to cancel or interrupt your trip, forcing you to lose your vacation investment and incur unexpected expenses. Remember, when you cancel the travel insurance, you are cancelling it for your entire group. Can you afford to lose the non-refundable cost of your trip if something unexpected happened? Your vacation investment is protected when you buy Travel Protection, which covers you for trip cancellation, delay, and interruption. We highly recommend that you purchase this protection to safeguard against the unexpected. For more information visit this website: https://www.trippreserver.com/. Coverage Questions? Call 866-889-7409. 

MANDATORY EVACUATIONS: Late summer and fall is hurricane season. Having a storm threaten your vacation is a possibility. In the event government officials or the DeBordieu Colony General Manager order a mandatory evacuation of the area, due to natural disasters including but not limited to, hurricanes, floods, tornadoes or pandemic, guests must vacate the premises immediately. Unless Travel Insurance has been purchased, there will be no reimbursement for a mandatory evacuation. 

FURNISHINGS/EQUIPMENT: Our rental homes have been decorated and equipped to satisfy the particular tastes and desires of the homeowners. All properties are furnished with central heat and air, washer/dryer, dishwasher, TV and a fully equipped kitchen. The furnishings are not to be moved or rearranged and are subject to change without notice. 

ELEVATORS: Many of our properties have elevators. Elevators should only be used on check-in and check-out days for unloading and loading, or for the use of the elderly or disabled. Under no circumstances should unsupervised children be allowed in an elevator. If your rental property has an elevator, an Elevator Disclosure and Release is part of this agreement. NOTE: Although many of our homes have elevators, sizes and capacities vary. Our vacation properties, being private homes, are not represented as American Disabilities Act compliant. 

VEHICLES: For most gated communities, Motorcycles, moped motorized bikes, ATVs, go-carts, motorized scooters, jet skis and similar motorized vehicles are prohibited. Campers, trailers, or any other live-in moving vehicle are also prohibited. Motor vehicles are not allowed on the beaches of any of our local communities. If you are renting in a gated community, please confirm in writing with the community association if any of the above vehicles are allowed. 

BOATS: For DeBordieu Colony, guests towing a boat must obtain a temporary boat decal and pay the appropriate seasonal fees. Summer is $200 per week, $100 for 72 hours, $50 for 24 hrs and fall - spring $100 per week. No wake speed zones are strictly enforced in creeks. A full description of boat rules and regulations is available through the DeBordieu Colony Security Office at 843-527-4931. Fees may change without notice. 

GOLF CARTS: For DeBordieu Colony, golf carts must be battery/electric powered. In all other locations gas carts are allowed. Carts must have no more than 3 bench seats. Operators must be at least 16 years of age, have a valid driver's license and obey all S.C. traffic regulations. Operation is limited to daylight hours. 

BUSINESS SERVICES: Our guests may print documents, send and receive faxes, have photocopies made and access our wireless internet free of charge. When receiving faxes, make sure the sender notes your name and property name on the transmittal sheet. 

COMMUNICATIONS: Guest agrees to the following forms of communication: In Person, US Postal Service, Phone Calls and Email.  

SMS COMMUNICATIONS: Guest opts-in to be sent SMS messages. Guest consents to SMS/TEXT messaging.   

ITEMS LEFT IN HOME: Upon request, we will attempt to locate an item and return it to you. Handling and postage charges will be billed by a third party. Items left in our properties and not claimed after thirty days are donated to a local charity.

 RESTRICTIONS:    

 a. Minimum Age to rent a property is 25.     

b. No repairs, cleaning, washing or maintenance to any vehicle shall be carried out on the rental property.     

c. Public walkways are clearly marked. Do not trespass through private property. 

DEBORDIEU CLUB: If your vacation property is located in DeBordieu Colony, you may have access to the DeBordieu Club and its facilities. If you choose to pay the $200 a day fee and the $25 setup fee, you will be assigned a temporary DeBordieu Colony Club account. Depending on the membership level of the home, you will have access to the Beach Club, Community pool, Golf Course, Tennis Club, and Fitness Center. Additional usage fees may apply. At its sole discretion, the DeBordieu Colony Club may adjust pricing and temporarily limit or deny guest access to some or all of its services or facilities. DeBordieu Rentals has no authority over the DeBordieu Club nor the application of its policies.  

RESERVATIONS FOR NEXT YEAR: The guest may reserve the same home for next year by leaving a 25% non- refundable deposit for a confirmed reservation during his or her current stay. The guest must reserve next year’s stay prior to check-out.

 ENHANCED CLEANING, DISINFECTION AND SANITIZATION: Our number one priority is the wellbeing and safety of our guests. Our properties are cleaned and sanitized by professionally trained and equipped housekeeper employees who provide greater attention to detail, enhanced security and personal accountability. We do not utilize third party cleaning companies. We use CDC housekeeping protocols, approved disinfectants and personal protection equipment. Our properties are private, well maintained, hygienic and sanitized. A whole safe and private space just for you and your family. Our linens and terry are cleaned and sanitized at our commercial laundry facility. For full details, please review our Enhanced Housekeeping Documentation on our website HERE.